What’s the Warranty on a SunSetter Awning?
Douglas L. Gibson Enterprises Inc. includes, with every awning package purchase, SunSetter Awning Co.’s All-Weather Limited Warranty, The SunSetter All-Weather Limited Warranty ensures that should your awning become defective for any reason, SunSetter will replace the defective part at 100% of the cost for replacement parts. The “All-Weather” Warranty portion denotes that your awning is covered from any damage incurred, regardless of how the awning has been damaged, for the term of warranty purchased. Acts of God including but not limited to rain damage, wind damage, snow damage, etc. are all covered under this warranty from SunSetter Products, and the replacement part cost is covered for the term of the warranty. With regard to replacing your fabric, or purchasing a backup set of fabrics for your awning, SunSetter gives you the option to purchase replacement fabric sets at an extremely discounted price (appx. 50% or greater off reg. price) for the term of each All-Weather Warranty (5 years or 10 years). This benefit is strongly recommended to exercise before your warranty term expires!
Items that are not covered under SunSetter’s “All-Weather” Warranty are any shipping charges on replacement parts after one year of ownership and labor services by your installer. However, as a Douglas L. Gibson Enterprises Inc. Awning Customer, your awning is covered for the first year’s labor for any warranty-related service, and 60 days of free maintenance and adjustments. We call this The Douglas L. Gibson Enterprises Inc. Full Service Promise and it comes standard on any awning package purchased through Douglas L. Gibson Enterprises Inc purchased from 2018 to present. Additionally included in our Full Service Promise is a Customer Loyalty Discount which provides our awning customers with an extra discount on any Tune-up/Maintenance Packages for the lifetime of your awning (Clarification: “awning customer” denotes any customer who has purchased a D. L. Gibson Ent. Awning Package which includes the Full Service Promise.)
